Hotel Krystal Cancun

Paseo Kukulcan km 9, lotes 9 y 9A Zona Hotelera, 77500 Cancun, Mexico - Cancun. See on map
4,0/5
Very good Based on 9101 reviews TripAdvisor
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Where is the lodging establishment?

Paseo Kukulcan km 9, lotes 9 y 9A Zona Hotelera, 77500 Cancun, Mexico - Cancun.

Features

  • Kids' club
  • Wifi
  • Car park
  • Air conditioning
  • Swimming pool
  • Spa
  • Golf
  • Accessible
  • Family
  • Sports
  • Gym
  • Business
  • Disco

Choose your room

Showing 10 results
Deluxe Room Sea View
  • 2 guests
  • Sea view, View
  • Balcony
  • Air conditioning
  • Bathroom, Toilet
Deluxe Room View Sea with Balcony
  • 4 guests
  • 32 ㎡
Standard Room
  • 2 guests
  • City view, View
  • Air conditioning
  • Bathroom, Toilet
  • Mini-bar
Standard Room King Size Bed
  • 2 guests
  • City view, View
  • Air conditioning
  • Bathroom, Toilet
  • Mini-bar
Standard Room 2 Double Beds
  • 4 guests
  • 32 ㎡
  • City view, View
  • Air conditioning
  • Bathroom, Toilet
  • Mini-bar
Family Studio
  • 4 guests
  • 40 ㎡
  • Sea view
Club Room Sea View
  • 4 guests
  • 34 ㎡
  • Sea view, View
  • Balcony, Terrace
  • Air conditioning
  • Bathroom, Toilet
Romantic Room Sea View
  • 2 guests
  • 34 ㎡
  • Sea view, View
  • Balcony, Terrace
  • Air conditioning
  • Bathroom, Toilet
Standard Room Double Bed City View
  • 3 guests
  • 32 ㎡
Family studio with sea view
  • 4 guests

Hotel Krystal Cancun

This fantastic modern and bright hotel enjoying panoramic views over the Caribbean Sea is excellently located directly on the white sandy beach. It is ideal both for leisure and for business travellers, as the Cancún Convention Center is just a few steps

Other names for Hotel Krystal Cancun:

Nh KrystalNh CancunKrystal CancúnKrystal Cancun & ResortKrystal Cancun Todo Incluido

Conditions and services

  • General

  • Check-in starts at: 15:00
  • Check-out ends at: 12:00
  • Wifi
  • Internet
  • Car park
  • Air conditioning
  • Lift
  • Reduced mobility access
  • Non-smoker Rooms
  • Pets not allowed
  • Reception services

  • Luggage storage
  • Safe
  • Currency exchange facilities
  • Tour desk
  • Activities

  • Beach access
  • Aquatic Sports
  • Tennis
  • Ping pong
  • Golf
  • Billiards
  • Leisure and families

  • Kids' club
  • Children's play area
  • Nursery
  • Disco
  • Food and beverage

  • Restaurant
  • Special diet menus (on request)
  • Room service
  • Transportation

  • Car rental
  • Common areas

  • Games Room
  • Television room
  • Business facilities

  • Business Centre
  • Meeting rooms
  • Shops

  • Shops
  • Supermarket
  • Wellness

  • Outdoor pool
  • Kids' pool
  • Pool bar
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Solarium
  • Spa
  • Hot tub/jacuzzi
  • Hammam
  • Sauna
  • Massage
  • Hairdresser's
  • Gym

What do guests think about this lodging establishment?

The reviews for the accommodation indicate a mixed overall sentiment. While some guests praised the hotel's location and food, others expressed dissatisfaction with cleanliness and service. One reviewer mentioned the need for significant renovations and better hygiene standards. The availability of elevators and the repetitive buffet breakfast were also mentioned as drawbacks. Some guests were pleased with the elegant and spacious facilities, which were designed to accommodate social distancing measures. However, the reception staff's service was reported as poor by some guests. Communication between the hotel and booking agencies was criticized as well. Overall, while the location and facilities are appreciated, there are areas for improvement including cleanliness, service, and communication with guests.

Reviews

3.4
To date, we've received 4 reviews of Krystal Cancun in English.
3.6
3.6
Service
4.5
4.5
Location
3.6
3.6
Cleanliness and condition
3.4
3.4
Value For Money
3.5
3.5
Facilities and comfort
  • 4.2
    Krystal hotel
    Diana - Aug 18, 2022

    The hotel was located in the best location in Cancun.
    Facilities were very good but this hotel charges you for everything including the water and coffee facilities in the room.
    Other hotels give you free coffee and water for free.
    If you ordered room service it would take a very long time to arrive to your room so be prepared to spend a lot for your stay.

  • 3.8
    Challenge that worked out beautifully
    Niccole - May 19, 2022

    At first my experience was huge challenge. Went to the wrong Krystal and then I had receptionist Leslie treat me unprofessional and took personal call intentionally instead of helping me check into my room.
    But I was able to get another team member Nabiy help me out And upgraded my room. Then I spoke to service manager Reyes about my poor experience and how it turned out. He said he would resolve my issue and allowed me a late check out on the house.
    Afterwards I was able to enjoy the room was very comfortable and modern. Everything you would experience for higher quality hotel. I was very happy and would come back again because of two great employees Nabiy and Reyes.

  • 1.6
    Good location
    Mladen - Mar 10, 2020

    The hotel will not see me there again. The food sucked unless you eat Mc Donald's every day, the room was not clean.
    The Italian restaurant down back had great food but other then that, wasn't impressed.

  • 1.6
    Old facility, Stinky bathroom
    SHINSUKE - Mar 1, 2017

    I stayed for 6 days. When I entered the room the first time there was smell of sewage, and I called a maintenance staff to clean the drainage of the bathroom. The staff said the drainage was clean, but he poured a scented detergent in it. But the next day the room was filled by same smell again, and the smell was attached even to sheets and pillows. I requested to change the room, but they refused because there was no other room left. As I got outside most of the day during our stay, I gave up and stayed in that room, but I do not want to stay again. The only good thing was the beach and the beach club.

The comments express the personal opinions of actual Destinia clients who either filled out the questionnaire Destinia sent them following their stay at the lodging establishment or filled out an online questionnaire through our website. These opinions don"t necessarily represent those of Destinia. We will not publish any review that contains objectively false information, insults, degrading opinions or personal information regarding the client. We calculate the overall ratings by taking an average of the scores awarded on the completed questionnaires.

Frequently asked questions about Krystal Cancun

Yes, Krystal Cancun has a pool for you to swim in.

Yes, Krystal Cancun is a family lodging establishment, suitable for you and your loved ones.

You can check in at Krystal Cancun any time after 15:00 and check out any time before 12:00. Consult your Destinia agent for any specific concerns.

Yes, Krystal Cancun has parking facilities.

No, Krystal Cancun doesn't offer free WiFi service.

Yes. If you're looking for a lodging establishment with sports faciities, Krystal Cancun, has a gym where you can exercise.

Yes, the facilities at Krystal Cancun include a restaurant.

Yes, Krystal Cancun has a business centre that's ideal for your meetings.